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Thomas Cook Group plc

Group Sustainability Report 2009

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In focus

We focused on our Group-wide management of broad impact areas in Our impacts. But there are some specific issues that have been particularly important this year and others where our companies have had notable achievements. In this section we recognise those and discuss them in more depth.

Aviation and climate change >
Our airlines are taking many different actions to reduce their CO2 emissions.

Quality >
Quality and customer complaints are being closely managed by Thomas Cook in Germany.

Supporting destination communities >
Thomas Cook UK & Ireland is actively promoting sustainable tourism.

Animal welfare >
Our UK & Ireland business works to improve the treatment of animals in our destination communities.

Protecting children >
Tackling the sexual exploitation of children is a priority for our Northern European business.

Vision and values >
The rollout of the Thomas Cook Group’s vision and values is creating an impact in India.

Partnering with suppliers >
Through Travelife, Thomas Cook Belgium is supporting suppliers to be more sustainable.